'the Artist' means Jason Banbury trading as PhotoTweak.
'the Customer' means the person identified as the customer placing an order with PhotoTweak.

1. Right of cancellation

In accordance with the provisions of the Consumer Protection (Conclusion of a Contract at a Distance) Regulations 2000, you have the right to withdraw from this transaction, prior the commencement of works agreed between the Artist and the customer.

You shall be responsible for payment of the direct costs in returning any digital media or printed media.
The right to withdraw from the Contract does not affect any of your statutory rights.

 

2. Delivery & Postage

Postage is £1.95 for UK Mainland, Ireland, Isle of Man and Channel Islands standard delivery to each address and includes any extras such as balloons or bouquets.

Express Delivery UK Mainland, Ireland, Isle of Man and Channel Islands - 48 hours @ £5.95
Please note that 48 hour delivery is only available
for orders placed before 12pm Monday to Friday.

We cannot guarantee delivery if the address provided to us is incomplete or incorrect.
Additional postage charges will be applied for redelivery.

We will email you with the anticipated date of arrival.
All deliveries, unless hand delivered, will be sent via recorded mail and will require a signature.
Please ensure that there will be someone available to receive the goods at the delivery address.
If goods are lost or damaged in transit please let us know promptly.

Overseas Delivery

International Delivery – Please telephone(+44 07727 617591) or email (info@phototweak.co.uk) for a specific delivery quotation.

3. Orders

We require that you provide us with your personal details, and accurate postcode. We require payment before any manipulation/retouching work commences. Payment is accepted via all major credit and/or debit cards through PayPal (http://www.paypal.com).
By sending payment , you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

4. Pricing

Rarely do pricing discrepancies occur, but just to be sure we verify prices at the time of the customer placing the order and before payment is issued.
If a product's correct price is higher than the price stated, we will notify you of the correct price and offer you the option of accepting the correct price or receiving a full refund.

5. Complaints

In the event that you have a complaint then please notify PhotoTweak  immediately of the problem by Telephone 07727 617591
or email info@phototweak.co.uk

PhotoTweak take complaints very seriously and prompt attention will be given and in the strictest confidence. We will acknowledge your complaint within 48 hours and give you a timescale for resolving the complaint as well as keeping you aware of progress.

6. Privacy Policy 

Contact information (email address, telephone number, address, etc.) supplied during the order process are used to send your orders and order information out to you.

By using the secure PayPal service, PhotoTweak never get to see your credit/debit card details.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable.
We do not share your information with any third party contacts.
 

7. Changes to terms and conditions 

These terms were last changed on Junuary 03 2010.

The terms set out on this page apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

8. For further details

Call 07727 617591 to discuss any part of the PhotoTweak service.

9. Copyright

All logos, text, graphics and images on this web site are the copyright of PhotoTweak and Jason Banbury Photography.

Your statutory rights are not affected by these terms and conditions